Refund policy
Last updated: November 11, 2026
Our 60-Day Keep-Training Guarantee
We want you to test MoveFreely properly: in your real training, on your real knees. So you get 60 days from the day your order is delivered to try it. Wear it for squats, runs, court sessions or long days on your feet.
If your knee doesn't feel better, or it just isn't for you, email us within those 60 days and we'll refund your order in full. Worn and used straps are covered. You don't need to keep the packaging or send it back unworn.
How to request a refund
1. Email support@gomovefreely.com within 60 days of delivery.
2. Include your order number and the name or email you ordered with.
3. We'll reply with next steps. Most refunds need nothing more than that email. If we need the product back, we'll tell you the return address before you send anything.
Please don't post anything back until we've replied. Items sent to the wrong address can get lost, and we can't trace them.
Return shipping
If we ask you to send an item back, you pay for the return postage, unless the item arrived damaged, faulty or wrong. We recommend a tracked service, because we can't refund a return that never reaches us.
Damaged, faulty or wrong items
Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any shipping for this.
Bundles
Bundle offers (for example, Buy 1 Get 1 Free) are covered as one order. A guarantee refund refunds the amount you actually paid for that order.
Cancellations and changes
Need to cancel or change an order? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, it can't be cancelled, but you're still covered by the 60-day guarantee.
Exchanges
The MoveFreely strap is one size and adjustable, so we don't offer size exchanges. If the fit isn't right for you, email us and we'll help you adjust it, or refund you under the guarantee.
When you'll get your money
We send approved refunds to your original payment method within 5 business days. Your bank or card provider may take another 5 to 10 business days to show it. If you haven't seen your refund 15 business days after we confirm it, email us and we'll chase it.
Your legal rights
This guarantee is in addition to your rights under consumer law where you live, including the UK Consumer Contracts Regulations, the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Nothing in this policy limits those rights.
Contact us
Email: support@gomovefreely.com
MoveFreely is operated by Slowly by Slowly LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States.